Returns and Refunds
For any reason, you are not well pleased with your purchase, you can return the item(s) and acquire a full refund or exchange of the product. You can return a product for up to 15 days from the date received to the customer. Any product you wish to return should be in the exact same condition you bought it, unused and clean. Please hold on to the receipt. Once the product(s) has/have been received back to tenten, it will verify that item(s) are in good condition and will proceed to refund the amount using the same method of payment used in the purchase by the User (Buyer). You need to access the site, go to My Orders, and by clicking on the return button, the tenten team will be notified to proceed and collect the item from the same location it was initially delivered to, or from any other location of your preference. Shipping of returned products can range from 2-7 business days, depending on the carrier; Refunds are processed the same day we receive your returned items Credit refunds will be issued to the original payment method tenten.online reserves the right to refuse used, worn or damaged merchandise Discounted items bought during a Sale/Promotional period are not eligible for returns Returns must be processed within a timeframe of 15 days and will not be accepted after that period You will not be able to fill the return table after the invoice number has expired 15-day deadline Incurred return fees are compensated by the client and not by our organization; upon return of items, you will be charged immediately 5000 LBP for the courier’s fees After proper inspection and confirmation of the merchandise’s excellent condition, the amount paid will be retransferred to your bank account within a period of 15 days Items Bought during discount cannot be refunded, can be exchange ! Should you have any questions regarding our Returns Policy, please email info@tenten.online