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Exchange & Refund

Exchange size and/or return for a refund.

Exchange size is a service we provide in case the item did not fit well or as expected.
The delivery for exchanging size will be additional charged same shipping rate of your order

For any reason, if you are not well pleased with your purchase, you can return the item(s) and ask for a full refund. 
The request for a refund shall be within 15 days from the date the item was delivered. The product you wish to return should be in the same condition delivered, unused and clean.  

Once the product(s) will be received back to tenten online, it will verify that item(s) are in good condition and will proceed to refund the amount cash or Visa.
You can contact us by WhatsApp at +961 76 605108 for help or support.
The return for refund service is available also on our website with the following steps 
1. Go to the My Orders page,
2. Select the order you did previously
3. Choose the item you wish to send back to us / press RETURN.
and tenten online team will be notified to proceed and collect the item from the same location it was initially delivered to, or from any other location of your preference. 

Shipping of returned products can range from 2-5 working days, depending on the carrier; 

  • Refunds are processed the same day we receive your returned items for inspection. 
  • Credit refunds will be issued to the original payment method. 
  • tenten.online reserves the right to refuse used, worn or damaged products. 
  • Discounted items bought during a Sale/Promotional period are not eligible for Refund. 
  • You will not be able to fill the return table after the invoice number has expired the 15-day. 
  • Return deliveries will be charged on the client. 
  • After proper inspection and confirmation of the merchandise’s excellent condition, the amount paid will be retransferred to you by cash or to your bank account within a period of 3 working days after the inspection of the returned item(s). 

Items Bought at discount cannot be refunded, can be exchanged
 

Questions
Should you need any additional information about exchange or refund you can email us at [email protected]

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