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Exchange & Refund

Exchange size and/or return for a refund.

Exchange size is a service we provide in case the item did not fit well or as expected.
The delivery for exchanging size will be additional charged same shipping rate charged previously.

For any reason, you are not well pleased with your purchase, you can return the item(s) and acquire a full refund or exchange of the product. 
The request for a refund shall be within 15 days from the date the item was delivered. The product you wish to return should be in the same condition you bought it, unused and clean. Please hold on to the receipt.  

Once the product(s) will be received back to tenten online, it will verify that item(s) are in good condition and will proceed to refund the amount using the same method of payment used in the purchase by the User (Buyer).
You need to access the site, go to My Orders, and by clicking on the return button, tenten online team will be notified to proceed and collect the item from the same location it was initially delivered to, or from any other location of your preference. 

 

Shipping of returned products can range from 2-5 working days, depending on the carrier; 

  • Refunds are processed the same day we receive your returned items for inspection. 
  • Credit refunds will be issued to the original payment method. 
  • tenten.online reserves the right to refuse used, worn or damaged merchandise. 
  • Discounted items bought during a Sale/Promotional period are not eligible for returns 
  • Returns must be processed within a timeframe of 15 days and will not be accepted after that period 
  • You will not be able to fill the return table after the invoice number has expired the 15-day deadline 
  • Incurred return fees are compensated by the client and not by our organization; upon return of items, you will be charged immediately 50,000 LBP for the courier’s fees inside Lebanon, and 20 AED inside the United Arab Emirates. 
  • After proper inspection and confirmation of the merchandise’s excellent condition, the amount paid will be retransferred to you by cash or to your bank account within a period of 3 working days after the inspection of the returned item(s). 

Items Bought during the discount cannot be refunded, can be exchanged

 

Questions
Should you need any additional information about exchange or refund you can email us at [email protected]

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