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Terms and Conditions

tenten.online Services are subject to the following conditions: 
By accessing and using tenten.online, you agree and acknowledge compliance with this Agreement, concerning the specific matters herein, without any need for your handwritten signature. Therefore, in the event you disapprove of these Terms and this Privacy Policy (or this Agreement) generally or partly, you must not use the website. This Agreement is applicable to all visitors, users, and others who access or use this website. 

Trademarks 
Ten Ten, Mini Botte, Dual Arch Insoles, and Orthoflex Insoles are registered to HLF s.a.r.l.  
tenten.online is managed by Retailing Solution s.a.r.l. with the right to manufacture, market, distribute and deliver online orders globally.

Copyright 
All content, such as visuals, graphics, logos, images and videos, digital downloads, data compilations, and software, is the property of tenten.online and therefore cannot be copied or used under any condition whatsoever.  

Purchase Guarantees 
Tenten and Mini Botte items offered on this website meet exactly the same quality standards and warranty requirements as the same products found in tenten shops. 
Each product is accompanied by the following information: 

  • Item name 
  • Item image(s) 
  • Item description 
  • Available sizes and colors 
  • Description and Composition 
  • Price (in the applicable currency) 

In addition, an automatic order confirmation will be sent by email to the address specified by the User, containing a description of the order, shipping fees, and the personal data provided, serving as an acknowledgment of receipt of the order. Failure to receive this message may be due to a temporary network communication problem or to a typing error in the email address provided. 

Product Descriptions 
tenten.online endeavors to be precise. However, if a product offered by tenten.online itself is not as described, your only solution is to return it in an unused and excellent condition and get a full refund including the shipping fees within 15 working days. 

Product Availability 
All orders are subject to the availability of the products. If at the time of order placement, we unexpectedly detect that there is no availability of one or more products across our 50 stores, the customer will be notified immediately. Furthermore, the item(s) charged but not sent, will be refunded to the client in the course of 3 days following the transaction, and by the same method of payment used during the purchase. 

Taxes  
tenten.online does not identify the taxes of your country, therefore you should manage to fetch tax-related details by yourself and according to the country you are in, before making any purchase. 

Changes to site or terms of access and use 
tenten.online reserves the right, at its sole discretion, without advance notice, to change, modify, add or remove all or any portion of the Site, including Terms. Changes to the Terms shall be immediately effective when posted. You shall review the Terms occasionally to be aware of any changes. Your access to and continued use of the Site after the changes are in motion will signify full acceptance of those changes. In addition, events may occur and can result in disruption or discontinuation of access to the Site, removal of specific Site Contents or corruption of Site Code. Therefore, tenten reserves the right, without liability, to:  
(1) discontinue provision of access to the Site to any or all users without notice, and  
(2) remove or modify any Site Content.  

Shipping 
We ship worldwide. However, the fulfillment of the order can be from the same country you are ordering from, or from another nearby country in which the item exists through one of our agents or distributors or Franchise shops. 

Shipment charges
Across Lebanese territories, the shipping price for each delivery is 30,000 Lebanese Lira. 
Globally shipping prices will be listed upon the item will be selected and the destination of the shipment.
tenten.online do not ship for free. Prices are competitive and, once an order is placed, the product will be retrieved from one of the tentens' retail physical shops. 
Purchasing any item online will undergo the same process as walking into one of our physical stores and purchase it.

Exchange size and/or return for refund.
Exchange size is a service we provide in case the item did not fit well or as expected. The delivery for exchanging size will be addtional charged same shipping rate charged previously.
For any reason, you are not well pleased with your purchase, you can return the item(s) and acquire a full refund or exchange of the product. You can return any item within 15 days from the date the item was delivered.
Any product you wish to return should be in the same condition you bought it, unused and clean. Please hold on to the receipt.  
Once the product(s) has/have been received back to tenten, it will verify that item(s) are in good condition and will proceed to refund the amount using the same method of payment used in the purchase by the User (Buyer).
You need to access the site, go to My Orders, and by clicking on the return button, the tenten team will be notified to proceed and collect the item from the same location it was initially delivered to, or from any other location of your preference. 

Shipping of returned products can range from 2-7 business days, depending on the carrier; 

  • Refunds are processed the same day we receive your returned items 
  • Credit refunds will be issued to the original payment method 
  • tenten.online reserves the right to refuse used, worn or damaged merchandise  
  • Discounted items bought during a Sale/Promotional period are not eligible for returns 
  • Returns must be processed within a timeframe of 15 days and will not be accepted after that period 
  • You will not be able to fill the return table after the invoice number has expired 15-day deadline 
  • After proper inspection and confirmation of the merchandise’s excellent condition, the amount paid will be retransferred to your bank account within a period of 15 days 

Items Bought during discount cannot be refunded, can be exchanged ! 

Should you have any questions regarding our Returns Policy, please email to [email protected]   

 

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